Refund Policy
Draft — must be reviewed by a qualified lawyer before publishing.
Cancellation and refund policy
This policy explains how you can cancel a PeopleMotive HR subscription and when we give refunds. It applies to all payments made to PeopleMotive for PeopleMotive HR, whether paid online through SSLCommerz (cards, bKash, Nagad, Rocket or internet banking) or by bank transfer. It should be read together with our Terms of service.
1. How billing works
1.1. Monthly subscriptions are billed monthly in advance. Each invoice covers the billing cycle that follows it.
1.3. Annual subscriptions are billed in advance for the year. The terms for annual subscriptions are set out in section 5.
2. Cancelling your subscription
2.1. You can cancel your subscription at any time. The Group admin can cancel under Subscription & billing, or by emailing hello@peoplemotive.com.
2.2. Cancellation takes effect at the end of the current billing cycle. You keep full access until then.
2.3. You will not be charged for any billing cycle after the cancellation takes effect.
2.4. After cancellation, you have 90 days to export your data. After that period, your data may be deleted as described in our Privacy policy.
2.5. If you remove an optional module, that module stays read-only for 90 days so you can export its data.
3. Refunds
- (a) you were charged because of a billing error on our side, such as an incorrect amount; or
- (b) you were charged twice for the same invoice (a duplicate charge).
3.1. Because subscriptions are billed in advance and you can cancel at any time, we do not refund payments for the current billing cycle, including partly used cycles, except as set out in 3.2.
3.2. We will refund you if:
3.4. Where the original payment method cannot receive a refund, we will agree another method with you in writing.
5. Annual subscriptions
5.3. Refunds for billing errors and duplicate charges on annual subscriptions follow section 3.
6. Unpaid invoices
6.1. If an invoice is not paid, we send reminders on days 1, 7 and 12. After that, the account becomes read-only: your data stays safe and check-in keeps recording. If the invoice remains unpaid, the subscription may be cancelled, and you will have 90 days to export your data.
7. How to request a refund
- your company name;
- the invoice number;
- the date and amount of the payment;
- the payment method used; and
- a short description of the problem (for example, a duplicate charge).
7.1. Email hello@peoplemotive.com from the Group admin's email address with:
7.2. We will acknowledge your request and tell you the outcome. If we approve a refund, we will process it as described in 3.3.
8. Contact
Billing questions: hello@peoplemotive.com Phone: +880 1683-196979 (Saturday to Thursday, 9:00–18:00 Bangladesh time (closed Friday)) Address: Nirala, Khulna, Bangladesh
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